Frequently Asked Questions
Everything you need to know about shopping with Sunchild.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition with tags attached. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
Do you ship internationally?
Yes, Sunchild ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.
How can I contact customer support?
Our team is here to help! You can reach us via email at [email protected] or through our Live Chat feature available Monday through Friday, 9 AM to 5 PM EST.